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FAQs

How long will it take for me to get my hat?

Unless stated otherwise in the item description, we estimate a 3-4 week turn around on all orders; however, if your order is urgent please contact us; where possible we will always try to accommodate your time frame.

Ready-to-wear items (pieces on the website that do not require any alteration) are often in stock and can be dispatched within 3 days, however, if your order is urgent please contact us to check first as it is not always the case.  

For further shipping and delivery details please click here

 

How much does a bespoke hat cost?

Prices for bespoke creations start at £120.  The price of the item is dependent on the complexity of the design and the materials used so if you have a budget in mind just let us know so that we can factor it in.  We will always confirm the price of your bespoke item prior to making it to avoid any surprises at the end and require a 50% deposit in order to start making your item.  Any increases in the cost incurred as a result of the client making major changes after the order is placed will be discussed and agreed before completion.  please contact us if you have andy further questions.

 

I have seen a hat I like but would prefer it in a different colour/size/material...

The majority of the designs online can be easily customised to meet with your requirements, please contact us to enquire.

 

What size hat do I need?

Many of the hats and headpieces attach using a headband, as per the item description, and will fit all sizes.  If the item description states that you need to provide a head size however, please follow our measuring guide to do so.  If you have any further queries about sizing please contact us; we would be delighted to help.

 

Am I able to try the hat on before buying it?

You are more than welcome to visit our studio in Bristol for a no obligations consultation where you can try on any of the ready-to-wear pieces that we have in stock to get a better idea of what you are looking for.  Please contact us to arrange an appointment.

We advise clients who have ordered a bespoke item to return to the studio for at least one fitting during construction to make sure you are happy with the design and fit.  If you are unable to come to the studio we would be happy to discuss the possibility of having a fitting at your home if you live locally or we could arrange a consultation over the phone, Skype or email if that is not possible (please see below).

 

I would like a bespoke hat but am unable visit the studio for a consultation

Of course it is not always possible for you to come to the studio for a consultation; however with the gift of modern technology this is a hurdle we can certainly overcome.  We can arrange consultations over the phone, via email or on Skype with regular updates as your piece is being made so that you feel completely confident that you are getting exactly what you are after. Please contact us to enquire.

 

Can you make a hat to match my outfit?

Certainly. Whether you would simply like something from our collection in a different colour or material or a bespoke item designed specifically for you we would be happy to help. Please contact us to enquire or click here for details of our bespoke service.


What shape hat will suit me?

Whatever your shape, size, colouring or style, there’s sure to be a hat for you.  There are various online guides to help but the best way to decide is through a no obligations consultation.  You are welcome to visit us in the studio where you can try a variety of styles on or we can phone email or Skype to discuss the best options for you, your outfit and the occasion on which you plan to wear it. Please contact us to enquire

 

Am I able to buy a voucher?

A hat makes for a great gift but it’s not always easy to choose for someone else.   We can send a voucher either to you or direct to the recipient for them to spend either on a ready-to-wear or a bespoke item. Please contact us to purchase a voucher.