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Policies

Returns & Exchanges

For complete peace of mind we offer a full refund on items from our collection that are returned within 14 days of receipt.  You must contact us within 48 hours of the item arriving if you intend to return it and returned items must be unworn with all tags and labels attached.  The client is responsible for returning the item in its original condition whereupon a refund will be issued.*

Unfortunately we are unable to offer a refund on sale items.  Our sample pieces are sold as seen and may be subject to slight imperfections.  If you would like further details please contact us.

Please see our shipping policies for details regarding damage or loss in transit.

*Refunds are exclusive of postage costs and are not valid for bespoke or customised orders (see below).


Bespoke Orders:

Unfortunately we cannot offer refunds or exchange on bespoke or customised items; however, please contact us as soon as your item arrives if you have any queries or concerns so that we can try and remedy the situation as soon as possible.

Once a bespoke order has been placed we require a 50% deposit in order to start making your item with the final 50% to be paid upon completion of your order.  Please note that the deposit is non-refundable.

 

Faulty Items

In the unlikely event that there is a fault in the construction of the item please contact us immediately to assess the problem.  We will of course either remedy the situation or offer a full refund.

 

Damaged Items

If the goods are damaged upon arrival please ask the courier to mark the item as damaged, before signing for the item. For international customers, if you are not there when the item is delivered please take photos of the damaged packaging before opening and contact us immediately.