Online orders can be cancelled up to 14 days after placement unless an expedited order has been requested, in which case we are unable to offer cancellation as work on making your order will have commenced.
Returns & Exchanges
All of our hats and headpieces are made to order and we therefore cannot offer a refund on orders once they have been received. We want you to be completely happy with your purchase so please contact us as soon as your item arrives if you are not happy for any reason and Annabel will work with you to try and remedy the situation as soon as possible. Online or phone consultations can also be arranged for any advice so that we can make sure you feel happy with your decision before placing your order.
On occasion we sell sample pieces which are sold as seen and may be subject to slight imperfections. These pieces can be returned within 14 days of receipt for a full refund*, assuming the item is returned un-worn and in its original condition. If you would like further details please contact us.
Please see our shipping policies for details regarding damage or loss in transit.
*Refunds are exclusive of postage costs
Unfortunately we cannot offer refunds or exchange on bespoke or customised items; however, please contact us as soon as your item arrives if you have any queries or concerns so that we can try and remedy the situation as soon as possible.
Once a bespoke order has been placed we require a 50% deposit in order to start making your item with the final 50% to be paid upon completion of your order. Please note that the deposit is non-refundable.
In the unlikely event that there is a fault in the construction of the item please contact us immediately to assess the problem. We will of course either remedy the situation or offer a full refund
If the goods are damaged upon arrival please ask the courier to mark the item as damaged, before signing for the item. For international customers, if you are not there when the item is delivered please take photos of the damaged packaging before opening and contact us immediately.
- I kindly ask our clients to rearrange their appointment if they are feeling sick, are running a temperature of over 37.6O C or have any other symptoms relating to COVID19